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How starblast Handles Your Personal Information

When you open an account with starblast and use payment methods like bKash, Nagad, or Rocket, you share personal information with us — and this policy explains exactly what we collect, why we hold it, and how you can control it.

Account data kept securebKash, Nagad, Rocket payment info protectedYour data rights respectedBangladesh-region eligible accessContact us anytime for data requests
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starblast How starblast Handles Your Personal Information
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, correct, or remove personal information held in your starblast account, our support team handles privacy requests directly. You can reach us through live chat inside the lobby, by email at the address listed in your account settings, or through the in-app help panel on mobile. For payment data queries — such as which bKash or Nagad transaction records we hold against your account — include your registered mobile number and the approximate date of the transaction so we can locate the record quickly. We aim to respond to all privacy-related requests within a reasonable period, though response times may vary depending on request complexity and local regulatory requirements.

Team online

Live Chat

Access live chat directly from your account lobby or mobile app. Raise a data query, request a correction, or ask which personal details we currently hold — our team will handle it from there.

Email Support

Send your privacy request to the email address shown in your account settings. Include your registered mobile number and, for payment-related queries, the bKash, Nagad, or Rocket transaction reference you need us to check.

In-App Help Panel

On mobile, open the help panel from the account menu. You can submit a data access or deletion request directly there without switching apps — useful if your query relates to a recent Nagad or Rocket deposit.

DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data protection at starblast is built around specific practices — not vague commitments. Account credentials are encrypted in storage and never transmitted in plain text. Payment information from bKash, Nagad, and Rocket flows through encrypted channels, and we retain only what is needed to verify and reconcile transactions. Below are the six areas that matter most when it comes to how we handle your information day to day.

Account Security Your account is protected by a password you set and an OTP sent to your registered mobile number each time you log in from an unrecognised device. We never ask for your bKash or Nagad PIN through any channel — not live chat, not email, not phone.
Cookie Use We use session cookies to keep you logged in and preference cookies to remember your lobby layout. Analytics cookies help us understand which game categories — such as live tables or crash games — are opened most often, so we can improve the experience. You can manage cookie settings from your browser.
Data Retention We retain your account data for as long as your account is active and for a further period as required by applicable legal or financial record-keeping obligations. When your account is closed, personal data not required for legal purposes is removed from active systems.
Payment Data Handling Transaction records for bKash, Nagad, and Rocket deposits and withdrawals are kept to support dispute resolution and account reconciliation. We store the transaction reference and amount — not your mobile banking credentials. These records are accessible only to authorised staff.
Your Data Rights You have the right to request a copy of the personal data we hold about you, to ask us to correct inaccurate information, and to request deletion where no legal retention obligation applies. Submit any of these requests through live chat or the email shown in your account settings.
Policy Updates When we update this policy, we post the revised version at this page path and note the change date at the top. For significant changes that affect how your data is used, we send a notification to your registered email or mobile number. Continued use of your account after a notified change means you have acknowledged the update.

Common Questions About Your Data and This Policy

These are the questions we hear most often from account holders in Bangladesh about how their personal information is handled. If your question is not answered here, reach us through live chat or the in-app help panel — for payment data queries, have your bKash, Nagad, or Rocket transaction reference ready.

During registration we collect your name, email address, and mobile number. If you make a deposit via bKash, Nagad, or Rocket, we also log the transaction reference tied to that payment. We do not collect your mobile banking PIN or password at any stage.

We store only the transaction reference number and the amount transferred — not your bKash account PIN, Nagad password, or Rocket access credentials. This is enough to verify your deposit and credit your account wallet. Full mobile banking credentials are never held on our systems.

Yes. Submit a data access request through live chat or the email address in your account settings. Include your registered mobile number so we can locate your record. We will respond within a reasonable period and provide a summary of the personal data tied to your account.

Send a deletion request via live chat or email. We will remove personal data that is not subject to a legal or financial retention requirement. Some transaction records may need to be kept for a minimum period under applicable rules — we will explain what applies to your account at the time of your request.

We share data only with payment processors and fraud-detection partners who are directly involved in operating the platform. These parties are bound by data agreements and cannot use your information for their own purposes. We do not sell personal data to advertisers or data brokers.

We use session cookies (for login state), preference cookies (lobby layout), and analytics cookies (to see which game categories such as live casino or crash games are opened most). You can adjust or block cookies in your browser settings, though disabling session cookies will affect your ability to stay logged in.

After account closure, we remove personal data from active systems once any legally required retention period has passed. Transaction records linked to bKash, Nagad, or Rocket payments may be kept longer to meet financial record-keeping obligations. We will tell you the specific period if you ask.

Yes. When we make a significant change to how your data is used, we send a notification to your registered email or mobile number. Minor clarifications are updated at this page without a separate notification. The change date is always shown at the top of this policy page.

Account credentials and payment data travel over encrypted connections regardless of whether you access from a mobile browser or the app. The protection applies across bKash, Nagad, and Rocket payment flows. Availability and the full scope of data protections depend on your local law and eligible regions.

Contact us immediately through live chat or the in-app help panel. Give your registered mobile number and describe what you noticed. Our team will review your account activity, and if we detect unusual access we will prompt you to change your password and reverify your identity with an OTP.

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