Reference

Terms Conditions That Govern Your Use

These Terms & Conditions set out how your relationship with starblast works — from opening your account through bKash, Nagad, or Rocket to accessing live tables and slots.

bKash & Nagad DepositsAccount Conduct RulesWithdrawal ConditionsRegional EligibilityData & Privacy Handling
starblast Terms Conditions That Govern Your Use
POLICY CONTACT PATHS

Where to Reach Us About These Terms

If anything in these Terms & Conditions is unclear, or if you need to raise a dispute about your account or a transaction, reach out through any of these channels. We handle policy-related queries with priority so your account is never left in limbo while waiting for clarification.

Live Chat Open a chat session from any page on the platform. Our support agents handle terms-related queries including account restrictions, withdrawal holds, and eligibility questions directly through the chat widget on mobile or desktop.
Email Support Send your query with your registered account details to our support email. We respond to policy and terms disputes with written confirmation so you have a record of the resolution and any agreed changes to your account status.
Mobile Wallet Queries For issues specifically about bKash, Nagad, or Rocket transactions linked to your account — failed deposits, mismatched wallet names, or withdrawal blocks — include your transaction ID and wallet number so we can trace the payment path quickly.
HOW WE HANDLE COMPLIANCE

Account Security and Data Under These Terms

These Terms & Conditions also cover how we manage your data, what cookies we use, and what happens to your account information if you choose to leave. Below are the specific commitments we make and what you can request from us at any point during or after your active use of the platform.

Data Collection Scope

We collect your mobile number, wallet details (bKash, Nagad, or Rocket), device type, and login timestamps. We do not collect biometric data. Everything we store is tied directly to running your account and processing your transactions.

Cookie Usage

We use functional cookies to keep you logged in and analytics cookies to understand how you move through the lobby. You can disable analytics cookies in your browser settings without losing account access or core functionality.

Account Retention

If your account is inactive for a prolonged period, we retain your data as required by applicable rules. You can request account closure and data deletion at any time by contacting support with your registered wallet number.

Security Measures

Your account wallet and login are protected by OTP verification sent to your registered mobile number. We encrypt transaction data between your device and our servers. If suspicious login activity is detected, we lock the account and notify you immediately.

Requesting Changes

You have the right to request correction of your personal data, a copy of the data we hold, or full deletion. Submit these requests through live chat or email with your account details, and we process them within a reasonable timeframe.

Third-Party Sharing

We do not sell your data. We share transaction information only with payment processors (bKash, Nagad, Rocket) to complete deposits and withdrawals. Any further sharing would only occur if required by a lawful authority in a supported jurisdiction.

Common Questions About Our Terms

These answers cover what players in Bangladesh ask us most often about account terms, payment conditions, and their rights under this agreement. If your question is not here, reach out through live chat or email for a direct answer.

We may suspend or close your account depending on the severity. For minor issues like incomplete verification, we will contact you first and give you time to resolve it. Serious violations such as fraud or multiple accounts can result in permanent closure and balance forfeiture.

We can update terms at any time, but we always notify you through your registered contact before changes take effect. If you continue using the platform after receiving that notification, it counts as acceptance. You can close your account if you disagree with updated terms.

Contact our support team via live chat or email with your registered mobile wallet number and request closure. We will process the request, return any eligible balance to your bKash, Nagad, or Rocket wallet, and delete your personal data as described in our retention policy.

We store your wallet identifier to process deposits and withdrawals. We do not store your wallet PIN or full authentication credentials. Transaction records are kept for accounting and dispute resolution purposes only, encrypted at rest.

Eligibility depends on your local law and whether your region is supported. You must be of legal age in your jurisdiction. We do not determine legality for you — it is your responsibility to confirm that accessing our platform is permitted where you are located.

We verify that the wallet used for withdrawal matches the name on your account. This means your bKash, Nagad, or Rocket account name must align with your registered details. If there is a mismatch, we will ask you to confirm ownership before releasing funds.

Your account wallet balance is for use on the platform — placing wagers, accessing games, and making withdrawals to your registered mobile wallet. You cannot transfer balance to another user's account. Specific game or table limits are displayed within the lobby itself.

Contact support immediately with your Rocket transaction ID and the amount sent. We trace the payment on our end and credit your account wallet once the transfer is confirmed. Processing issues are typically resolved within a short window after you submit the details.

Raise a dispute through live chat or email with full transaction details. We review internal logs and, where needed, confirm with the relevant payment processor. You receive a written resolution. If you disagree with the outcome, you may escalate through the channels described in our support section.

The same Terms & Conditions govern all areas of the platform — live tables, slots, crash games, and sportsbook. Individual game rules from providers like Pragmatic Play or Evolution apply on top of these terms, but your account obligations remain the same regardless of what you access.